Terms of service

All sales are final. We do not accept returns or exchanges.

Order Processing

Orders are processed within 2–5 business days. Orders placed after 3pm CST (including Fridays after 3pm CST) will begin processing the next business day. Business days are Monday–Friday, excluding weekends and holidays.

Cancellations & Changes

Once an order is placed, it cannot be modified or canceled.

Domestic Shipping

We ship via UPS Standard Ground, with delivery typically taking 2–5 business days depending on destination. We deliver to PO Boxes and U.S. military base addresses.

Incorrect Shipping Information

Perfect Strands Beauty is not responsible for delays, misdelivery, or lost packages resulting from incorrect or incomplete shipping information provided by the customer, missed delivery attempts, or packages exceeding the maximum hold time at a pickup location.

If a package is returned to us for any of these reasons, the customer is responsible for the cost of redelivery.

No refunds, replacements, or credits will be issued when:

  • Any part of the shipping address provided at checkout was incorrect or incomplete
  • The order has been confirmed as delivered to the address provided

Lost or Stolen Packages

Perfect Strands Beauty is not responsible for packages lost or stolen after delivery has been confirmed by the carrier. If your package shows as delivered but you haven't received it, we will investigate by reviewing the shipping address, delivery date, tracking data, and carrier records. No refunds, replacements, or credits will be issued once delivery has been confirmed.

Damaged Products

Perfect Strands Beauty is not responsible for products damaged in transit or after delivery. No refunds, replacements, or credits will be issued for damaged items.

Missing or Incorrect Items

If your order arrives with a missing or incorrect item, please email us at info@perfectstrandsbeauty.com within 3 business days of receipt with your order number, a photo of what you received, and a brief description of the issue. We'll work with you to resolve it.

We recommend double-checking your shipping address before completing your order to avoid delays or additional charges.